Computer is frozen

If your device has froze and will not go back to normal:

Apple Devices 

1. Sometimes, running too many processes at once may cause the computer to lag(freeze up). Processes include tabs you've opened to different websites. Try to give it a moment to catch up with the processes.

2. Avoid keeping open too many tabs at once or close them when you no longer need them.

3. You can force quit the open application by pressing command+alt+escape(esc) at the same time.

4. Hold the power button or Command+Esc+ to shutdown the computer  and restart it.

Windows Devices 

1. Sometimes, running too many processes at once may cause the computer to lag. Try to give it a moment to catch up with the processes.

2. You can force quit the open application by pressing command+alt+delete at the same time and choose applications to end.

Need more help? Contact Us.

Don't forget to follow us on YouTube.

• Related Articles

• Touchpad not functioning

  In the event that your mouse is frozen and not responding, please follow these instructions:       1. It is possible you accidentally pressed the function keys. The function keys are the F keys with the numbers.       2. If this is the issue, it is ...

• Missing Screw

  In the event of a screw missing from your computer, the first step would be to determine if the missing screw is affecting the functionality of your device. If you believe that a replacement screw is necessary please submit a ticket for further ...