I lost or damaged the charger to my device.
If you have accidentally misplaced your charger we can offer you a replacement.
- Although lost/damaged chargers are not covered by our warranty, we do offer special customer pricing for replacement chargers.
- In the event that your charger stopped working, you may send it in to determine if a replacement would be covered under our warranty. Sometimes chargers can go 'bad' or stop functioning due to surges in outlets or other electrical occurrences. Of course we do offer discounted 'at cost' replacements as a courtesy to support our customers.
- Please submit a ticket with the following information:
- Brand Name of your laptop.
- Model number - usually located at the bottom of your device.
- Receipt from purchase - if available.
Recover Chromebook: Chrome OS Damaged/Missing, Recovery, & Restore
In the even that your Chromebook is saying that the Chrome OS is missing or damaged, you may "Power Wash" the device to restore its functionality. This process applies to 'Chromebooks Only', this does not apply to 'Cloud Ready' enabled devices. ...
Cleaning your device.
If your device is dirty and needs to be cleaned: 1. It is important when trying to clean your device that you avoid getting liquids in it or using anything abrasive. You run he risk of scratching the screen or causing water damage. 2. The best way ...
My internet is not working.
Possible solutions: Check to see if you are connected to WiFi. See if other devices are working on your wifi network. Try disconnecting your device (select 'forget network' for windows devices) from the WiFi and try to reconnect again. Sometimes ...
I want to purchase a laptop.
In the event that you are interested in getting a device and want to know what the best option is, we would happily assist you. Please submit a ticket to our support team with the following information: 1. What do I want to use my computer for? ...
My computer is missing a screw
In the event of a screw missing from your computer, the first step would be to determine if the missing screw is affection the functionality of your device. If you believe that a replacement screw is necessary please submit a ticket for further ...